Effective date: December 6, 2025

Privacy Policy

This single privacy notice explains how Yalla Hagz (“we,” “our,” or “us”) collects, uses, and safeguards personal data for every product — the player app, court admin app, and backend tools. By using any of our services you consent to this policy.

1. Data We Collect

  • Account details: name, email, phone, avatar, and password hashes you provide during registration.
  • Booking activity: preferred courts, time slots, payment references, attendance, and disputes.
  • Device and usage data: app version, language, device identifier, IP address, and diagnostics that help us secure the platform.
  • Location data: optional GPS or approximate locations to show nearby courts, only when you approve access.
  • Notifications: Expo push tokens that allow us to send booking reminders and operational announcements.

2. How We Use Data

  • Deliver and personalize bookings, open matches, and payments.
  • Communicate changes, confirmations, cancellations, and critical service updates.
  • Improve availability, reliability, and fraud detection through aggregated analytics.
  • Comply with legal obligations and enforce our Terms & Conditions.

3. Legal Bases

We process personal data when it is necessary to perform a contract with you, to pursue legitimate business interests (such as platform security), to satisfy legal requirements, or when you explicitly consent to optional features like marketing messages.

4. Sharing & Disclosure

  • Venue partners and court administrators receive only the details required to host your booking.
  • Service providers (cloud hosting, payment gateways, analytics) may process data on our behalf under confidentiality agreements.
  • We may disclose information if required by law, to protect our rights, or to investigate fraud or abuse.

5. Retention & Security

We keep personal data only for as long as needed to deliver services, resolve disputes, or meet regulatory obligations. Technical and organizational safeguards include encrypted connections, access controls, and continuous monitoring. No system is perfect, so we urge you to use strong passwords and keep your devices secure.

6. Your Choices & Rights

  • Access, correct, or delete personal data by contacting our support team.
  • Manage notification preferences inside the apps or turn off push permissions at the device level.
  • Request a copy of your data or object to certain processing where applicable law provides these rights.

7. International Transfers

Yalla Hagz operates from Egypt but may use infrastructure in other countries. When data is transferred internationally, we rely on contractual safeguards and industry-standard security practices.

8. Children

Our services are not targeted at children under 16. If we learn that a minor has provided personal data without guardian consent, we will delete it promptly.

9. Updates to This Policy

We may revise this Privacy Policy as features evolve or regulations change. The “Effective date” above reflects the latest version. Significant updates will be communicated through in-app notices or email.

10. Contact

Have questions or requests? Contact us at support@yallahagz.com or call +20 010 638 51 638 and we will respond as soon as possible.

Yalla Hagz Sports
1147 Apt. 11 Al Shorouk Residence
+20 010 638 51 638